Texting sellers from the conversation

Texting lets you message sellers by text right inside the lead Conversation, alongside email. Replies land in the same thread, so every email and text with a seller lives in one place.

It is a Marketplace app: turn it on once for your account, get your own texting number, and a Text tab appears in every lead's Conversation.

What it costs

• $19/mo for the app.
• A one-time setup fee, charged to your card when you activate. This covers what the phone carriers charge to register your business for texting (a one-time registration). The exact amount is shown in the wizard before you turn texting on — nothing is charged until you confirm.
• A small per-message amount for each text you send or receive, drawn from a prepaid texting balance you top up. The exact cost shows right under the message box before you send, along with your remaining balance.

Turning it on

1. 1Go to Marketplace in the left sidebar and enable Texting (owners and admins only).
2. 2Open Texting (or click Set up texting) and follow the short wizard:

- Agree to the Messaging Policy. - Verify your business — your legal business name and details. Phone carriers require this before any business can send texts; it is a one-time approval that usually takes 1 to 3 days. - Describe how you'll text — pick how people opt in, and we generate compliant sample messages for you. - Verify your identity — you may be asked to confirm you're a real person with a quick photo-ID and selfie check (about a minute). This keeps texting free of spam and is required before you can activate. Your ID is handled securely by our verification partner and isn't stored by us. - Pick your number — search by area code and choose one. Before you activate, the wizard shows the one-time setup fee; confirming charges it to your card and registers you with the carriers.

You can keep using the rest of DispoStack while approval is pending. Once your number is approved, the Text tab goes live.

If a site's number isn't verified yet

Each site texts from its own number — a lead is never texted from a different site's number. So if a site's number isn't verified (still in review, or it needs attention), your automated texts to that site's leads — workflows, AI teammates, and missed-call replies — are paused until it's verified. Nothing is lost: the moment the number goes active, those automations start texting again on their own, no re-setup needed. The Texting page flags a paused site, and we email the account owner once (per site, per day) the first time an automated text is held, so a lapsed number never stops your follow-up silently.

If your verification wasn't approved

Sometimes the carriers decline the first time and say they couldn't confirm how people agree to receive your texts. This almost always means the page they checked didn't clearly show the text-consent checkbox — most often because your home page uses a multi-step form, so the checkbox only appears after someone types their address.

We now pick an opt-in page for you automatically — one that already shows your text-consent checkbox — and won't let you turn on texting if we can't find one. If you're prompted to choose a page yourself, pick a city page (like Sell My House Fast in Reno) under "Exact opt-in page URL" rather than your home page.

To fix it, open Texting → Fix and resubmit and set the Exact opt-in page URL to one page on your own website where the phone field, the text-consent checkbox, and your Privacy and Terms links are all visible together — for example one of your city pages (like Sell My House Fast in Reno). Then click Regenerate and Resubmit. Nothing about your business details or number changes.

The phone carriers charge a review fee each time a campaign is resubmitted, so resubmitting charges a small one-time re-vetting fee to your card on file. The exact amount is shown on the Fix and resubmit screen before you confirm — so it pays to get the opt-in page and consent wording right before you resubmit. Getting it approved on the first resubmission means you're only charged once.

Sending a text

1. 1Open a lead and find the Conversation card (or open the Inbox).
2. 2Click the Text tab above the message box.
3. 3Type your message. The cost and your balance show underneath.
4. 4Click Send text.

Replies from the seller appear in the same thread automatically, marked as a text.

Who you can (and can't) text

• The lead must have a phone number. If it does not, the Text tab tells you so.
• If a seller replies STOP, they are opted out immediately and that number can't be texted again. This is the law (TCPA) and is enforced for you.
• Leads sourced from public records (for example, imported foreclosure or prospected-owner lists) can't be texted — those owners never opted in, so reaching out by text risks a violation. Work them another way until they opt in.

Always make sure you have permission to text someone before you do. You are the sender, so keeping that consent on file is your responsibility.

Your texting balance

Top up your balance from the texting settings. Each text draws from it; when it runs low, add more so your messages keep going out. Incoming replies cost a small amount too.

Turning it off

Disable Texting in the Marketplace the same way you enabled it. Your past messages stay in each conversation.